Return & Refund Policy

Returns & Refund Policy

At Ranvion, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns process.

Standard Returns

  • Return Window: You may return your items within 30 days of receipt.

  • Refunds: Once we receive and inspect your return, a refund will be issued to your original payment method.

  • Shipping Fees: Please note that original shipping charges are non-refundable.

  • Promotional Periods: Return policies may vary during specific sales or holiday promotions. Please check the specific Terms & Conditions of any promotion before placing your order.

How to Start a Return

To ensure a smooth return process (excluding Black Friday or major promotional events), please follow these steps:

  1. Email us at support@ranvion.com.

  2. Include your Order Number and the specific Item(s) you wish to return.

  3. Our team will provide you with a return label and detailed instructions on the next steps.

Damaged or Faulty Items

If your order arrives damaged, we will make it right.

  • Action Required: Please send a photo of the damaged item to support@ranvion.com.

  • Subject Line: Use the subject line "DAMAGED".

  • Deadline: Damage claims must be submitted within 14 days of receiving your package.

Missing Items

If your package is missing an item or you haven't received your full order:

  • Contact Us: Email support@ranvion.com immediately.

  • Subject Line: Use the subject line "MISSING ITEM".

  • Details: Please include your order number so we can track down your items or arrange a replacement.

Authorized Retailers

This policy applies only to purchases made directly via the Ranvion official website. For products purchased through other authorized retailers, please contact them directly to follow their specific return procedures.

Quick Tip for your Shopify Store:

Since you mentioned earlier that some products ship separately due to different warehouse locations, I recommend adding a small note in the "Missing Items" section: "Please note that items may arrive in separate packages; check your tracking info before reporting a missing item."